News for 'customer experience'

Trump Tariffs: How Must India Respond?

Trump Tariffs: How Must India Respond?

Rediff.com12 Mar 2025

India should convert the Trump threat to an India opportunity, re-embracing a more liberal trade regime as a way of reviving manufacturing output and exports.

D2C brands hitch their wagon to quick-commerce

D2C brands hitch their wagon to quick-commerce

Rediff.com23 Sep 2024

As quick commerce gains ground, emerging direct-to-consumer (D2C) brands are betting big on digital channels to drive growth. According to Aman Gupta, co-founder of wearables brand BoAt, new-age brands in India have been expanding at a much faster pace than expected, driven by digital channels like quick-commerce. "Investors doubted the potential of D2C brands when we started, but today there are multiple brands in the startup market that are growing on the shoulders of these digital channels," Gupta said while addressing a session at Razorpay's D2C and Retail Summit recently.

We're obsessed with customer, not competition, says Amazon's VP

We're obsessed with customer, not competition, says Amazon's VP

Rediff.com5 Jun 2014

Today, more about 35 per cent of Amazon's traffic is through mobiles.

Akasa Air now eligible for international operations

Akasa Air now eligible for international operations

Rediff.com1 Aug 2023

Akasa Air on Tuesday said it has added the 20th aircraft to its fleet that also makes the airline eligible to start international operations. The carrier, which will complete one year of operations on August 7, has also become the first airline in Asia to have the Boeing 737-8-200 variant. According to a release, the Boeing 737-8-200 aircraft aligns with Akasa Air's continued efforts to control operating costs.

40-year-old fintech gurus need 60-year-olds to handhold them

40-year-old fintech gurus need 60-year-olds to handhold them

Rediff.com19 Mar 2024

The message is clear: The 60-year-old wise uncles need to handhold the 40-year-old entrepreneurs when, obsessed with ambition and greed for growth, they become a victim of hubris, points out Tamal Bandyopadhyay.

Now get the business class experience in Tata cars

Now get the business class experience in Tata cars

Rediff.com5 Sep 2022

After the Dark edition followed by the Gold and Kaziranga editions, Tata Motors now introduces the Jet experience in select high-end models.

Flipkart to fully buy out Cleartrip.com, retain team

Flipkart to fully buy out Cleartrip.com, retain team

Rediff.com15 Apr 2021

Flipkart will acquire 100 per cent of Cleartrip's shareholding as the company further enhances its investments to strengthen its digital commerce offerings for customers, a statement said.

How q-com will drive India's blue-collar job market

How q-com will drive India's blue-collar job market

Rediff.com9 Jan 2025

The rapid rise of quick commerce is anticipated to create a substantial increase in the need for blue-collar workers, with India projected to require 2.4 million jobs by 2027, according to job matching and hiring platform Indeed. Quick commerce companies hired over 40,000 employees in the last quarter to handle increased festive shopping and e-commerce demand, Indeed India Sales Head Sashi Kumar said.

M&M renames new EV brand BE 6e as BE 6

M&M renames new EV brand BE 6e as BE 6

Rediff.com7 Dec 2024

Mahindra & Mahindra on Saturday said it has decided to rename its new electric vehicle brand as 'BE 6' but noted that it will continue to contest strongly in court with InterGlobe Aviation for the trademark 'BE 6e'. InterGlobe Aviation, which owns IndiGo airlines, has taken the automaker to court over the usage of 6E in its new EV brand.

How Air India plans to alert fliers about flight changes, delays

How Air India plans to alert fliers about flight changes, delays

Rediff.com2 Sep 2022

Air India will put in place new systems to proactively alert fliers about changes or delays in flight schedules and also set up a coordination team to address airport-specific issues, according to an internal communication. After reviewing block times, airport connecting times and aircraft as well as crew rotations, Tatas-owned Air India has identified various improvement areas for bettering overall performance. In the internal communication on Friday, Air India CEO and managing director Campbell Wilson said the airline would seek airport slots to carry out the improvements.

IPO craze continues: 3 firms to raise Rs 1,325 crore next week

IPO craze continues: 3 firms to raise Rs 1,325 crore next week

Rediff.com3 Mar 2024

The primary market will see a flurry of activity in March, with at least three companies including Gopal Snacks will float their initial public offerings (IPOs) in the upcoming week to raise Rs 1,325 crore collectively. The other two companies which are set to launch their maiden public issues are -- RK Swamy and JG Chemicals. Additionally, Bengaluru-based luxury furniture brand Stanley Lifestyles and Krystal Integrated Services are expected to float their initial share-sales later this month, according to merchant bankers.

SpiceJet's resurgence could disrupt Indian aviation market: Capa

SpiceJet's resurgence could disrupt Indian aviation market: Capa

Rediff.com29 Dec 2023

SpiceJet's resurgence, once the new funding is in place, has the potential to disrupt the Indian aviation market in 2024 as the airline will bring its grounded aircraft back to service and lease as many planes as possible to be competitively relevant, aviation consultancy firm Capa India said on Thursday. "Although the market for procuring aircraft in 2024 is exceptionally tight, we expect that SpiceJet will bring stored aircraft back into operations, and will wet or dry lease as much capacity as possible, in order to be competitively relevant. "This will have a material impact on the industry structure, and possibly on domestic profitability," Capa India said in its report.

SBI plans to position YONO as complete digital bank

SBI plans to position YONO as complete digital bank

Rediff.com11 Mar 2022

The country's largest lender State Bank of India (SBI) will revamp its banking application (app) YONO and position it as a complete digital bank (DB) under a new rubric 'Only YONO' for enhancing customer experience and ease of use. The bank plans to bring in a consultant to help draw up the project plan, keeping in mind business goals for the next five years. With 54 million monthly active users (MAUs), SBI YONO has seen growth of over 35 per cent in MAUs in 2021.

Who's Buying Luxury Cars In Small Cities?

Who's Buying Luxury Cars In Small Cities?

Rediff.com19 Aug 2024

The rise of startups and a thriving entrepreneurial culture in Tier-II and Tier-III cities is contributing to the increasing sales of high-end cars.

Byju's starts new sale process to check mis-selling

Byju's starts new sale process to check mis-selling

Rediff.com16 Jan 2023

Edtech firm Byju's has rolled out a 4-tier tech-driven internal sales process replacing its existing direct sales process to check mis-selling, the company said on Monday. The development comes against the backdrop of summons issued to the company by child rights body National Commission for Protection of Child Rights (NCPCR) over allegations that the edtech firm is indulging in malpractices to lure parents and children to buy their courses. Under the new sales model, interested customers having minimum monthly income of Rs 25,000 will be eligible to buy courses from Byju's and will need to give consent for placing the order and before closing of the sales.

How Maruti plans to deliver Affordable Tech

How Maruti plans to deliver Affordable Tech

Rediff.com10 Sep 2024

The average car price in India has increased rapidly in the last 5-6 years due to new emission regulations and demand for more spacious and comfortable cars loaded with advanced technology.

Bengaluru couple shocked to find live snake in Amazon packet

Bengaluru couple shocked to find live snake in Amazon packet

Rediff.com19 Jun 2024

The snake, suspected to be a spectacled cobra, was stuck in the adhesive tape used for the packaging, said the couple, who had ordered an Xbox controller from the online retail giant.

Focus On 26 EV Launches, Charging Infra At Auto Expo

Focus On 26 EV Launches, Charging Infra At Auto Expo

Rediff.com4 Feb 2025

With nearly 100 launches and unveils, the Bharat Mobility Global Expo 2025, held in Delhi from January 17 to 22, made one thing clear to automobile enthusiasts: Electric vehicles (EVs) are the way ahead for the Indian auto market for years to come.

Air India Delhi-New York flyer finds cockroach in food

Air India Delhi-New York flyer finds cockroach in food

Rediff.com28 Sep 2024

An Air India passenger has complained of finding a cockroach in an omelette served onboard the flight from the national capital to New York, with the airline saying the matter has been taken up with the catering service provider for further investigation.

100 missions in next 5 years? Why not, says ISRO

100 missions in next 5 years? Why not, says ISRO

Rediff.com29 Jan 2025

ISRO is part of an exclusive league which has forayed into the Moon and Sun.

'Ranchi incident is a learning experience'

'Ranchi incident is a learning experience'

Rediff.com16 Jun 2022

'We should have calmed down the child. We will do an internal analysis on that.'

When Your First Start-Up Fails... 7 Things To Do

When Your First Start-Up Fails... 7 Things To Do

Rediff.com19 Aug 2024

Going back to the board, analysing mistakes and efficiently addressing them can help entrepreneurs establish successful start-ups in the long run, says Vikram Bhandari, the chief technology and innovation officer at Riveron, a business advisory firm.

India's internet economy likely to reach $1 trillion by 2030: Experts

India's internet economy likely to reach $1 trillion by 2030: Experts

Rediff.com17 May 2024

India's internet economy is estimated to reach $1 trillion by 2030, primarily due to e-commerce, which is expected to be worth $325 billion and rank third globally, according to industry experts. Last year marked a crucial turning point for India's e-commerce sector, with notable changes in consumer trends, technology, and regulations. InGovern Research Services, a leading corporate governance advisory firm, hosted a virtual roundtable to deliberate on the notable developments in India's e-commerce sector in 2023, with a particular focus on the essential role of customer trust in fueling its ongoing expansion.

'NIM To See Increase After Couple Of Quarters'

'NIM To See Increase After Couple Of Quarters'

Rediff.com6 Sep 2024

'There has been a change in the advances mix, with the share of corporate loans decreasing.'

5 Workplace Changes You Will See in 2025

5 Workplace Changes You Will See in 2025

Rediff.com2 Jan 2025

Workplaces of 2025 will be defined by a deep focus on people-first values, inclusivity, and sustainable growth, foresees Sonica Aron, founder of Marching Sheep.

Why Indians are one-brand car customers

Why Indians are one-brand car customers

Rediff.com11 Sep 2018

'More than one brand in a showroom is too risky because customer loyalty in this market is low. Most people don't drive different cars made by the same manufacturer for a lifetime, they experiment.'

Life-changing experience to see Earth from space: Bandla

Life-changing experience to see Earth from space: Bandla

Rediff.com12 Jul 2021

Bandla, a 34-year-old aeronautical engineer, on Sunday joined British billionaire Richard Branson and four others on board Virgin Galactic's Spaceship Two Unity to make a journey to the edge of space from the US state of New Mexico

CAIT seeks action against quick commerce firms

CAIT seeks action against quick commerce firms

Rediff.com30 Dec 2024

The Confederation of All India Traders (CAIT) representing 70 million traders has written to Union Commerce Minister Piyush Goyal, drawing his attention to the alleged violations of laws and regulations by quick commerce (qcom) companies.

C S Setty: SBI's New Boss

C S Setty: SBI's New Boss

Rediff.com1 Jul 2024

'You will see him frequently asking customers -- especially retail -- about service experience, pain points, areas of improvement and suggestions.'

EVs and beyond: Auto industry's journey for 2025

EVs and beyond: Auto industry's journey for 2025

Rediff.com24 Dec 2024

Traversing from being just vehicle manufacturers to mobility solutions providers amid a raging debate over which eco-friendly technology must be incentivised, the Indian automobile industry is driving in the new year under the shadow of a slowdown in sales with the post-pandemic pent-up demand in distant memory. The shift in the auto industry -- where advanced technologies like autonomous driving, vehicle intelligence, connected features and electrification are quickly gaining traction -- will be reflected in the upcoming Bharat Mobility Global Expo in which India's flagship Auto Expo has been clubbed to be held from January 17-22, 2025 in Delhi-NCR.

Kishore Biyani's nephew Vivek launches retail chain for D2C cos

Kishore Biyani's nephew Vivek launches retail chain for D2C cos

Rediff.com19 Jul 2024

Vivek Biyani, the nephew of retail veteran Kishore Biyani, will launch a retail chain focused on direct-to-consumer (D2C) brands under the name Broadway, along with actor Rana Daggubati, Apurva Salarpuria of Salarpuria Group and Anuj Kejriwal of Anarock Retail. This new retail format is a multi-brand outlet, which will house D2C brands under one roof. The first store is set to open in Delhi in August this year, and subsequent store launches in Hyderabad and Mumbai are slated in September 2024 and March next year, the company said in its release.

60% private insurers see rapid rise in fraud: Deloitte survey

60% private insurers see rapid rise in fraud: Deloitte survey

Rediff.com16 Feb 2023

About 60 per cent of Indian private insurers believe there has been a significant rise in insurance-related frauds, and as risks lurk there is an immediate need to consider a proactive fraud risk management framework, a Deloitte survey said on Thursday. Insurance companies in India have experienced a rise in fraud instances in life and health insurance, and increased digitisation, remote working post pandemic and weakened controls are key factors contributing to frauds, according to Deloitte's Insurance Fraud Survey 2023. "About 60 per cent of survey respondents believe that there has been a significant rise in fraud, while further 10 per cent experienced a marginal increase," the survey said.

'Want To Take Everybody's Ideas To Space'

'Want To Take Everybody's Ideas To Space'

Rediff.com8 Jan 2025

'To access our satellite, you don't need any IQ test, you don't need to write an examination.' 'You can be a Class 1 student, an engineering student, a 60-year-old person, anybody can access our satellite.'

Manage customer relations!

Manage customer relations!

Rediff.com4 Apr 2005

The British Council, Mumbai, invites applications for the post of Customer Relations Manager.

My Favourite Oscar Moment

My Favourite Oscar Moment

Rediff.com4 Mar 2025

The balance was so perfect in that moment, the irony so rich. Those who cheered on Elia Kazan were cheering on the one quality that made him such a singular artist: He was his own man and not susceptible to groupthink. Those who protested Kazan's presence were protesting that very quality: They were saying that he was too much of an outlier, a wolf in a radical's clothing. Sreehari Nair captures his Kodak moment at the Oscars.

Why Fire Insurance Is A Must!

Why Fire Insurance Is A Must!

Rediff.com17 Jan 2025

While basic policies focus on structural damage, comprehensive ones extend to household contents like furniture, electronics, clothing, and other personal belongings.

Vistara CEO says 'worst is behind us'; operations have stabilised

Vistara CEO says 'worst is behind us'; operations have stabilised

Rediff.com11 Apr 2024

After facing significant flight disruptions recently, Vistara CEO Vinod Kannan on Thursday told the airline staff that the "worst is behind us" and operations have already stabilised. Pilot woes have forced the Tata Group airline to temporarily cut down capacity by 10 per cent or 25-30 flights daily. While acknowledging that things should have been planned better, Kannan said it has been a "learning experience".

Health Premiums Rise: How To Stay Covered

Health Premiums Rise: How To Stay Covered

Rediff.com21 Aug 2024

Consider a combination of a base policy and a super top-up policy.

Can Kirana Stores Beat The Q-Com Threat?

Can Kirana Stores Beat The Q-Com Threat?

Rediff.com30 Sep 2024

Indian kiranas are agile enough to face the q-com challenge, but it's going to be a tough fight, notes Ambi Parameswaran.

JSW MG to launch 4 luxury cars

JSW MG to launch 4 luxury cars

Rediff.com20 Sep 2024

The first luxury car will be launched in the first quarter of 2025 and the company is planning to open 12 'MG Select' showrooms in the next six months.