News for 'customer experience'

'No question of bringing in an investor right now'

'No question of bringing in an investor right now'

Rediff.com24 Aug 2024

'We have got enough internal accruals, and we are able to do acquisitions on our own.'

After Air India, Vistara announces VRS for permanent ground staff

After Air India, Vistara announces VRS for permanent ground staff

Rediff.com30 Jul 2024

Indian carrier Vistara on Monday announced voluntary retirement scheme (VRS) and voluntary separation scheme (VSS) for its permanent ground staff ahead of its merger with Air India, which had announced similar plans for its non-flying permanent staff two weeks ago.

De-risking loan portfolio likely a top priority for new Bandhan CEO

De-risking loan portfolio likely a top priority for new Bandhan CEO

Rediff.com15 Oct 2024

Partha Pratim Sengupta, who will be taking charge as the MD & CEO of Bandhan Bank in early November, has his task cut out. The Kolkata-based lender, which converted itself from a microfinance institution to a universal bank, is in its 10th year of operation. The bank was able to cut down the share of the micro loan book over these years.

Olympic champ Biles's superhero moment in Paris

Olympic champ Biles's superhero moment in Paris

Rediff.com26 Jul 2024

Biles stands up for German gymnasts on Paris bus

Why can't you order online IN an Indian store?

Why can't you order online IN an Indian store?

Rediff.com11 Jul 2017

The new-age tech-savvy buyer is seeking new shopping experiences. They need to be engaged. Indian retailers are still playing catch up with these customers.

Wear The Colours Of Summer Like Bollywood

Wear The Colours Of Summer Like Bollywood

Rediff.com23 Apr 2024

This season, Namrata Thakker shows you how to experiment with colours and kick up a storm with your fashion wardrobe.

Stranded in Russia for 2 days, Air India flyers finally reach US

Stranded in Russia for 2 days, Air India flyers finally reach US

Rediff.com8 Jun 2023

Flight AI173 from Delhi was diverted to Magadan in Russia on Tuesday owing to an engine glitch, the Tata Group-owned private carrier said in a statement.

How To Start A Business: 14 Tips

How To Start A Business: 14 Tips

Rediff.com1 Apr 2024

Business success often involves a combination of planning, implementation, and continuous learning, says rediffGURU Harsh Bharwani.

Top 5 IT cos to add over 96,000 employees in FY22: Nasscom

Top 5 IT cos to add over 96,000 employees in FY22: Nasscom

Rediff.com17 Jun 2021

IT industry body Nasscom on Thursday said the sector continues to be a net hirer of skilled talent, and that the top 5 Indian IT companies are planning to add over 96,000 employees in 2021-22. The statement comes in the backdrop of a report by Bank of America that said domestic software firms are set to slash 3 million jobs by 2022 as automation gains pace across industries, especially in the tech space. "With the evolution of technology and increasing automation, the nature of traditional IT jobs and roles will evolve overall leading to creation of newer jobs. "The industry continues to be a net hirer of skilled talent, adding 1,38,000 people in FY2021," Nasscom said in a statement.

5 Mistakes First-Time Entrepreneurs Must Avoid

5 Mistakes First-Time Entrepreneurs Must Avoid

Rediff.com12 Mar 2024

To take the 'Idea to Enterprise' journey, you need to be open about your idea and articulate it to potential customers, existing entrepreneurs, experts in your industry and well-wishers.

Full text: President Murmu's R-Day eve address to the nation

Full text: President Murmu's R-Day eve address to the nation

Rediff.com25 Jan 2025

'Today, let us reaffirm our commitment to strive to realise Gandhiji's dreams. His watchwords, truth and nonviolence, will continue to remain relevant for the whole world. He also taught us that rights and duties are but the two sides of the coin - indeed, the true source of rights is duty. Today we recall his lessons in compassion too - compassion not only for our human neighbours but also for our other neighbours, namely, flora and fauna, rivers and mountains.'

'My Manager Asked Me To Resign Without Notice'

'My Manager Asked Me To Resign Without Notice'

Rediff.com21 Aug 2024

You can ask for written communication from your HR manager seeking an explanation about your resignation. Please mark the copies to your senior authorities as well as top executives especially if you feel you are being harassed, suggests rediffGURU Pradeep Pramanik.

Tata Neu in numbers: 120 mn customers, 2,500 offline stores, 80 mn downloads

Tata Neu in numbers: 120 mn customers, 2,500 offline stores, 80 mn downloads

Rediff.com8 Apr 2022

Shivani Shinde reports. The youngest member of the Tata group, the much-awaited Tata Neu, has finally been launched for people across the country. The 'super app' offers a number of services ranging from financial services to tech, travel and even groceries. The app takes off with a customer base of 120 million, with 2,500 offline stores. According to the Tata group, the app will be a one-stop destination for all consumer needs. The super app also offers a bouquet of financial offers like Unified Payments Interface (UPI), bill payments, loans and insurance. Tata Neu will also provide other services like fashion, gadgets, groceries, travel and health.

The Machine That Saved Tanishq

The Machine That Saved Tanishq

Rediff.com29 Aug 2024

Stories are legion about the Karatmeter's use at that time. Hundreds of people standing in queue for testing, customers breaking down after discovering the actual purity of their jewellery and then becoming irate about the jeweller who had gypped them, the local jewellery industry leaning heavily on the Tanishq franchisees to desist from using it, some jewellers even threatening violent action.

Reliance to enter FMCG business this year

Reliance to enter FMCG business this year

Rediff.com29 Aug 2022

The country's largest retailer Reliance Industries on Monday announced that it will enter the fast-moving consumer goods (FMCG) business this year as part of its expansion plan. Addressing the 45th AGM of Reliance Industries on Monday, Reliance Retail Ventures Ltd (RRVL) Director Isha Ambani said: "This year, we will launch our FMCG goods business". The objective of this business will be to develop and deliver products and solve every Indian's daily needs, with high-quality products at affordable pricing, she said while addressing Reliance Industries' annual general meeting.

Pricing key challenge for health insurance of older citizens: Experts

Pricing key challenge for health insurance of older citizens: Experts

Rediff.com23 Apr 2024

The insurance regulator's move to prod insurance companies to sell health products to all age groups, including those above 65, is aimed at increasing penetration though there would be challenges on pricing due to higher risk perception, experts said. While there was no regulatory cap on age for health insurance policies, most companies had an internal policy which did not allow them to sell health insurance products to persons over 65.

Paytm can continue UPI transactions through 4 banks

Paytm can continue UPI transactions through 4 banks

Rediff.com14 Mar 2024

The National Payments Corporation of India on Thursday granted approval to Paytm-owner One97 Communications Ltd to participate in UPI as a Third-Party Application Provider (TPAP) under the multi-bank model. Axis Bank, HDFC Bank, State Bank of India, and YES Bank will act as Payment System Provider (PSP) banks to Paytm.

Lorries Being Gifted This Wedding Season!

Lorries Being Gifted This Wedding Season!

Rediff.com27 Nov 2024

Another trend: A preference for coloured diamonds among brides, who are pairing them with their groom's birthstone. So, along with yellow or white diamonds, they are choosing pink, green, blue sapphires, emeralds or red rubies.

Will AI, Like Y2K, Be Gamechanger For Indian IT Cos?

Will AI, Like Y2K, Be Gamechanger For Indian IT Cos?

Rediff.com1 Jan 2025

'The race is now on for Indian IT firms to develop their AI prowess and focus on a software-first approach to services as the people element becomes more complicated with Trump's expected new regulations.'

Vi mulls rolling out 5G on large scale in 6 months

Vi mulls rolling out 5G on large scale in 6 months

Rediff.com17 May 2024

Debt-ridden Vodafone Idea is planning to begin 5G rollout in six months in select cities and places where 5G device concentration is high, a senior company official said on Friday. Vodafone Idea CEO Akshaya Moondra said the company expects capital expenditure of the company to be in the range of Rs 50,000-Rs 55,000 crore over the next three years with focus on expanding and strengthening 4G coverage.

How Banks Plan To Tackle 'Mule' Fraud

How Banks Plan To Tackle 'Mule' Fraud

Rediff.com8 Aug 2024

'A mule operates someone else's account to transfer illegal money.'

Nokia, Tech Mahindra ink pact for 5G-based solutions

Nokia, Tech Mahindra ink pact for 5G-based solutions

Rediff.com12 Jan 2022

Finnish telecom gear maker Nokia and Tech Mahindra have joined hands to deploy 5G-based solutions for business organisations, according to a joint statement by the two companies. Under the collaboration, Tech Mahindra will leverage Nokia's private wireless DAC (digital automation cloud) solution for customers across industries and facilitate in automating 5G private wireless network management on a cloud computing system and enabling them deploy internet of things like technology.

No one holidays anymore, they have 'experiences'

No one holidays anymore, they have 'experiences'

Rediff.com6 Nov 2019

Tailored luxury experiences with the most minute of details charted out for discerning travellers is the way forward, says Nikita Puri.

Interested in customer care?

Interested in customer care?

Rediff.com25 Jul 2006

Accenture Services is looking graduates/ diploma holders to join their Customer Contact Service team.

Go Gaga Over Vietnam's Delicious Egg Coffee

Go Gaga Over Vietnam's Delicious Egg Coffee

Rediff.com14 Oct 2024

Who knew Egg + Coffee would make such a stunning pairing!

The Women Breaking Barriers, One Package At A Time

The Women Breaking Barriers, One Package At A Time

Rediff.com29 Oct 2024

Christina Rindiki's all-women team on the India-Myanmar border in Champhai, Mizoram, delivers 300 plus Amazon packets daily. The women handle all aspects of the operation and made around 450 deliveries per day this month alone. This is their story.

Does Team India have a succession plan in place?

Does Team India have a succession plan in place?

Rediff.com20 Sep 2024

So, what are the options that India can look forward to?

iYogi launches Digital Service Cloud

iYogi launches Digital Service Cloud

Rediff.com2 May 2013

With iYogi's 'Digital Services Cloud', telecom companies, original equipment manufacturer, technology retailers and business process outsourcing companies can address new opportunities and generate revenue, while enhancing customer experience and reducing costs.

Fintech Lenders Gave Rs 29,875 Crore

Fintech Lenders Gave Rs 29,875 Crore

Rediff.com23 Oct 2023

'The last year's growth is a foretaste of things to come in the retail credit market.'

India to post customs sleuths overseas to detect money-laundering

India to post customs sleuths overseas to detect money-laundering

Rediff.com2 Dec 2019

Customs sleuths will be posted in London, Hong Kong, Dubai and Brussels in an effort to check trade-based money-laundering among others.

Bank frauds: Limited liability for customers?

Bank frauds: Limited liability for customers?

Rediff.com22 Aug 2016

If RBI's recommendations are finalised, it will give more teeth to the existing fair practice code

Customer Care Executives needed!

Customer Care Executives needed!

Rediff.com21 Apr 2005

Recruit Mantra requires Senior Customer Care Executives and Customer Care Executives for voice processes. \n

Amazon infuses Rs 1,600 crore into India entity

Amazon infuses Rs 1,600 crore into India entity

Rediff.com15 May 2024

Ecommerce firm Amazon has infused ~1,600 crore into its India entity Amazon Seller Services, according to its regulatory filings. The funding comes at a time when the company is seeing opportunities in emerging geographies, including India. The regulatory filings are dated April 15. This is the second time in five months that Amazon invested in its India arm Amazon Seller Services. Before this, Amazon had infused over ~1,000 crore into its Indian entity this year.

Since 3 AM, Airline systems across airports working normally: Minister

Since 3 AM, Airline systems across airports working normally: Minister

Rediff.com20 Jul 2024

Airline systems across airports, which were impacted due to a global IT outage on Friday, have started working normally, and all issues are likely to be resolved by noon on Saturday, Civil Aviation Minister K Rammohan Naidu said. The ministry is constantly monitoring the operations at airports and airlines to ensure travel readjustments and refunds are taken care of, he added.

'Banking system has learnt lessons from 2008 crisis'

'Banking system has learnt lessons from 2008 crisis'

Rediff.com15 Mar 2024

'They have since only tried to improve systems. Also, with regulatory guidance from time to time, we are in a position to assess a situation and react in time.'

Banking tech start-up Zeta enters unicorn club with $1.4 bn valuation

Banking tech start-up Zeta enters unicorn club with $1.4 bn valuation

Rediff.com26 May 2021

Banking technology start-up Zeta is the latest entrant to the unicorn club after raising $250 million in its Series C round from SoftBank Vision Fund 2. Sodexo participated as an additional minority investor in the round. Founded by serial entrepreneur and billionaire Bhavin Thurakia, the startup is now valued at $1.4 billion. It is the 14th company this year to cross the $1 billion valuation mark after Meesho, Cred, Pharmeasy, ShareChat, Moglix and others.

'Huge demand for life insurance products in India'

'Huge demand for life insurance products in India'

Rediff.com1 Jan 2024

'As our per capita income increases and various demographic segments emerge, the need for various kinds of protection and risk covers will become even more explicit.'

Online vs offline retail: Industry divided over Piyush Goyal's comments

Online vs offline retail: Industry divided over Piyush Goyal's comments

Rediff.com22 Aug 2024

Union Minister of Commerce and Industry Piyush Goyal's recent comments on large e-commerce players have reignited the debate about their impact on smaller offline retailers. On Wednesday, Goyal said that the rapid growth of e-commerce in India is a "cause for concern" and is diminishing the market share of small, mom-and-pop stores by offering high-margin products such as consumer electronics and apparel at discounted rates.

Will Paytm Curbs Affect Users?

Will Paytm Curbs Affect Users?

Rediff.com23 Feb 2024

Get a new QR code from an alternative provider. PhonePe, Google Pay, Pine Labs, etc are some of the other service providers.

Tatas pick SIA's low-cost airline CEO as Air India's new boss

Tatas pick SIA's low-cost airline CEO as Air India's new boss

Rediff.com12 May 2022

Tata Sons on Thursday announced the appointment of Campbell Wilson as chief executive officer and managing director of Air India. Wilson is the founding CEO of low-cost airline Scoot.